About San Francisco's 911 System
The City and County of San Francisco's emergency medical system is comprised of three authorized advanced life support ambulance providers (San Francisco Fire Department, King-American and American Medical Response), the Department of Emergency Management's Division of Emergency Communications and twelve receiving hospitals. The 911 ambulance providers and the receiving hospitals operate under the protocols and policies established by the Department of Emergency Management's Emergency Medical Services Agency.
The Division of Emergency Communications dispatches the closest available first responder and ambulance in response to emergency medical calls. Hospital destination decisions for EMS patients are prioritized based on patient medical need.
The Division of Emergency Communications dispatches the closest available first responder and ambulance in response to emergency medical calls. Hospital destination decisions for EMS patients are prioritized based on patient medical need.
Anatomy of a 911 Call
About the Data Working Group
The Data Working Group (DWG) was formed in January 2015 with the goal of developing shared performance metrics and reporting among all stakeholders in the emergency medical system. DWG consists of stakeholders from the Department of Emergency Management (DEM), including representatives from both the Division of Emergency Communications (DEC) and the Emergency Medical Services (EMS) Agency, San Francisco Fire Department (SFFD), American Medical Response (AMR), King-American, Mayor's Office and Controller's Office.
