San francisco emergency medical response
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System Performance Dashboards

First Responders and ambulances strive to arrive on scene by the respective time goal 90 percent of the time. The percent of responses with an on-scene time that met the respective response time goal in the month of December 2022 are below.
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First Responder (Basic Life Support) - 66%
First Responder (Advanced Life Support) - 90%
​Ambulance (Code 3) - 86%
Ambulance (Code 2) - 87%

About San Francisco's 911 system
This collection of dashboards describes the sequence of emergency medical response, from the time someone calls 911 and the call is dispatched to an appropriate responder, to the time an ambulance transports a patient to the hospital and becomes available for service again. The Dispatch and Response time intervals are significant because they are critical pathways that patients experience in emergency medical response: how quickly help is assigned and how quickly help arrives. The Ambulance Destinations dashboard illustrates the hospital destinations for 911 ambulances and the basis for which these destination decisions are made. The Ambulance Diversion dashboard measures temporary hospital emergency department closure due to overcapacity, which may affect ambulance destination decisions and dynamics of the 911 system. Click on a link above to see performance and key information for each interval in the emergency medical response continuum.
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  • Home
  • Dispatch
  • Response
  • Ambulance Destinations
  • Ambulance Diversion
  • About